Refund Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund.
To be eligible for a refund, you must have purchased one of our online courses, and the course must not have been completed. You must also provide proof of purchase (receipt or order confirmation). Additionally, you must submit your refund request within 30 days of purchase.
Several types of services are exempt from being refunded, including but not limited to:
- Any completed course or course materials that have been accessed or downloaded.
- Any courses that have been partially or fully completed by the user.
- Coaching or personal consultation services already rendered.
Refunds (if applicable)
Once your refund request is received and approved, we will send you an email to notify you of the approval or rejection of your refund.
If your refund is approved, the amount will be credited to the original payment method within 10-15 business days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company. It may take some time before the refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of these steps and still have not received your refund, please reach out to us at hr@carrigrow.com.
Sale Items (if applicable)
Only regular-priced courses or services may be refunded. Unfortunately, sale or discounted courses cannot be refunded.
Exchanges (if applicable)
We do not offer exchanges. If you wish to switch to another course or service, please contact us for potential solutions based on your situation.
How to Request a Refund
To request a refund, please email us at hr@carrigrow.com, including your proof of purchase and a brief explanation of why you’re requesting a refund.
Please note: Refunds are processed within 10-15 business days once your request is approved.
