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100% Pass 2025 SAP Accurate Trustworthy C_C4H51_2405 Practice

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 2

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 3

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 4

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q33-Q38):

NEW QUESTION # 33
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Use email as a response to a ticket
B. Add an account team member
C. Add a reference to a service contract
D. Add a reference to an account

Answer: C,D

NEW QUESTION # 34
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A. Delegation
B. Code list restriction
C. Page layout
D. Validation rule

Answer: B,D

NEW QUESTION # 35
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

A. Warranty
B. Contract
C. Ticket
D. Maintenance plan

Answer: C,D

NEW QUESTION # 36
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

A. Party roles
B. Determination of involved parties
C. SLA Determination
D. Delegation rules

Answer: A,B

NEW QUESTION # 37
Which of the following describes how permissions work in SAP Service Cloud?

A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
B. Restricted access rights override any unrestricted access you have defined.
C. Unrestricted access rights override any restrictions you have defined.
D. You can decide if the access rights should override any defined restrictions for each view.

Answer: C

NEW QUESTION # 38
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