Technical Support
About Course
Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.
Course Content
Foundations of Technical Support
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Introduction to IT & Technical Support
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Basic Computer & Hardware Concepts
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Operating System Basics
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IT Terminology & Documentation
Networking Fundamentals
Operating Systems & Software Support
Troubleshooting Methodology
Customer Support & Communication Skills
IT Security & Best Practices
Cloud & Modern IT Support
Career Preparation & Real-World Practice
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